Tradewave International Trading FZ-LLC ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information in compliance with UAE Federal Decree-Law No. 45/2021 on Personal Data Protection (PDPL).

1. Information We Collect

We collect the following types of personal data:

Personal Information You Provide

When you interact with our website or contact us, you may voluntarily provide:

• Name and company name
• Email address
• Phone number
• Job title and business information
• Inquiry details and project requirements
• Any other information you choose to provide in forms or communications

Automatically Collected Information

We use cookies and similar technologies to collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on the Site
• Referral sources and navigation patterns
• Analytics data through services like Google Analytics

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect Site functionality.

2. How We Use Your Data

We process your personal data for the following purposes:

• Responding to Inquiries: To answer your questions and provide requested information
• Business Communication: To provide quotes, product information, and service updates
• Contract Fulfillment: To process orders and deliver products/services
• Site Improvement: To analyze usage patterns and enhance user experience
• Marketing: To send relevant updates about our products and services (with your consent)
• Legal Compliance: To meet regulatory requirements and protect our rights

Our legal basis for processing includes your consent, contract necessity, legitimate business interests, and legal obligations under PDPL.

3. Sharing Your Data

We do not sell, rent, or trade your personal data. We may share information only in the following circumstances:

• Service Providers: Trusted third-party processors (e.g., hosting, analytics, email services) under strict confidentiality agreements
• Business Partners: When necessary to fulfill your requests or provide services
• Legal Requirements: When required by UAE law, court orders, or government authorities
• Business Transfers: In connection with mergers, acquisitions, or asset sales (with continued protection of your data)

We do not transfer personal data internationally without implementing appropriate safeguards as required by PDPL.

4. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Policy or as required by law:

• Inquiry data: Up to 2 years after the last interaction
• Customer data: For the duration of the business relationship plus 5 years
• Marketing data: Until you withdraw consent or request deletion
• Legal/accounting records: As required by UAE regulations (typically 5-7 years)

After the retention period, data is securely deleted or anonymized.

5. Your Rights Under PDPL

Under UAE Federal Decree-Law No. 45/2021, you have the following rights:

• Right to Access: Request a copy of your personal data we hold
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data (subject to legal obligations)
• Right to Restriction: Limit how we process your data
• Right to Object: Oppose processing based on legitimate interests
• Right to Data Portability: Receive your data in a structured format
• Right to Withdraw Consent: Revoke consent for processing at any time

To exercise these rights, contact our Data Protection Officer at support@tradewaveintl.com. We will respond within 30 days of receiving your request.

6. Security

We implement robust technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration:

• Encryption of data in transit and at rest (SSL/TLS)
• Access controls and authentication mechanisms
• Regular security assessments and updates
• Employee training on data protection
• Secure data storage and backup systems

In the event of a data breach that poses a risk to your rights, we will notify you and relevant authorities as required by PDPL.

7. Children's Privacy

Our Site is not intended for children under 18 years of age. We do not knowingly collect personal data from minors. If we discover that we have inadvertently collected data from a child, we will delete it promptly. If you believe a child has provided us with personal data, please contact us immediately.

8. Cookies and Tracking

We use the following types of cookies:

• Essential Cookies: Required for Site functionality
• Analytics Cookies: Help us understand Site usage (e.g., Google Analytics)
• Preference Cookies: Remember your settings and choices

You can control cookies through your browser settings. For more information, visit www.allaboutcookies.org.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Site after changes constitutes acceptance of the revised Policy. We encourage you to review this Policy periodically.